Vitalhub (VHI.V) closed a five-year licensing deal with Family Service Toronto (FST) to implement their Treat client management and care co-ordination solution earlier this week, according to a press release.


Family Service Toronto selected VHI’s treat platform to take over for its case management system, which they’ve been using since 2005 after a competitive request for a proposal (RFP). The FST is one of Canada’s largest social service agencies. They were looking for a solution to migrate their programs to a new electronic record system which offered improved storage and tracking abilities, while streamlining their business in an efficient way. Also, cost, reporting and submission factors played a part in the decision making.


“Treat has been one of our flagship offerings for quite some time, and is a product that has consistently brought value to many of our customers. This deal demonstrates the competitiveness of our EHR and case management solution, and the value we offered to clients in digitizing systems to improve the co-ordination and delivery of care. We are delighted to work with Family Service Toronto in helping to streamline their business processes, helping to optimize efficiency and ensuring compliance with reporting requirements,” said Dan Matlow, chief executive officer of Vitalhub.


Vitalhub is a tech company that offers solutions to resolve some of the more complicated issues surrounding patient flow, case management, care co-ordination, and operational visibility for the health and human services sector. Their TREAT service not only help FST go paperless, but it will help organize their programming and reporting needs, as well as capture the patients clinical data, progress notes, assessment and interdisciplinary care plans.


The FST needed a solution which helped give its counsellors and ohter service providers the ability to input or share event logs, schedules and assignments, set up interfaces appropriate to individual users and at varying scopes of authority. So instead of dealing with clipboards full of paper filled in hastily by doctors, they can all have it on one database, accessible via tablet, phone or any other device.

“We needed to find a solution to replace our legacy system, specifically one that would allow us to support the many community programs and services we provide across Toronto. We determined Vitalhub’s Treat system was best suited to supporting our large multiprogram needs following a review of other solutions. We look forward to our partnership with the Vitalhub team,” said Brian Porter, FST’s director of technology, communications and facilities.


VHI is an ex-client of ours, and we’ve been following for years. Even after the contract lapsed. The question as Equity Guru’s own Lukas Kane said in a much earlier story is not “Can VHI succeed?” but “How big will the success be?”

They were at $.14 when he wrote those words on November 28, 2018. They’re down $0.04 today and closed at $3.18.

Imagine if you had bought in then?

—Joseph Morton

Written By:

Joseph Morton

Joseph is a Vancouver-based author and journalist with both a communications degree and journalism diploma (and a few novels) under his belt. His joie de vivre is to spin difficult technical topics into more human-centric narratives. Buy him a coffee and he'll talk your ear off for hours about privacy issues, blockchain, cryptocurrency and martial arts. Don't talk to him if you're either a tomato, a bully, or if you're not a fan of either 1984 or Tender is the Night. No. You can still talk to him. Just be prepared to be told why you're wrong.

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